Refund policy
We want you to be happy with your order — or at least as happy as someone shopping at SadShirtClub is reasonably expected to be.
We offer a 30-day return policy, meaning you have 30 days after receiving your item to request a return.
For a standard return, the item should be returned in the same condition you received it: unworn or unused, with any original tags and packaging where applicable. You'll also need proof of purchase.
To request a return, contact us at thesadshirtclub@gmail.com before sending anything back.
If your return is accepted, we'll provide instructions explaining where and how to return your item. Please don't send a return without contacting us first, as the correct return destination may vary depending on the product and where your order was fulfilled.
Unless the item is faulty, damaged, incorrect or we agree otherwise, you may be responsible for the cost of returning it.
Nothing in this policy affects your statutory consumer rights.
Damaged, Faulty or Incorrect Items
Please inspect your order when it arrives. if your item is damaged, faulty, not as described or you receive the wrong item, contact thesadshirtclub@gmail.com as soon as reasonably possible and include your order number and, where helpful, photographs showing the problem.
We'll assess the issue and arrange an appropriate solution in accordance with your consumer rights.
UK consumers have statutory rights where goods are faulty, not as described or not fit for purpose. These rights are separate from our voluntary 30-day returns policy.
Custom and Personalised Products
Products that have been made to your individual specifications or clearly personalised for you may not qualify for change-of-mind cancellation or return rights where an exemption applies under consumer law.
This does not mean that every product produced after an order is placed is automatically considered personalised or bespoke.
Your statutory rights still apply if a custom or personalised product is faulty, damaged or not as described.
If you're unsure whether your item qualifies for a return, contact us before sending it back.
Beauty, Personal-Care and Hygiene Products
For health and hygiene reasons, certain sealed products may not be eligible for a change-of-mind return once their seal has been broken where the relevant legal exemption applies.
Faulty, damaged or incorrectly supplied products are not excluded from your statutory rights.
Contact us if you're unsure about a particular product.
Sale and Discounted Items
Sale or discounted items may still be returned in accordance with this policy unless a specific lawful exception applies.
Purchasing an item at a reduced price does not remove your statutory rights if the item is faulty, not as described or otherwise fails to meet the standards required by law.
Items sold at a discount because of a clearly disclosed defect or imperfection may be treated differently in relation to that specific disclosed issue.
Gift Cards
Gift cards are generally non-returnable and non-refundable except where required by law.
Exchanges
We don't operate a traditional exchange system.
If you'd like a different size or product, contact us about returning the original item. Once the return has been accepted, you can place a separate order for the replacement.
This usually gets the existential wardrobe crisis resolved considerably faster.
UK & EU Cancellation Rights
If you're purchasing online as a consumer, you may have a legal right to cancel eligible orders within 14 days of receiving the goods, without needing to provide a reason.
After notifying us that you wish to cancel, you will generally have a further 14 days to return the goods.
Certain products are excluded from cancellation rights, including some personalised or custom-made products and certain sealed goods for health or hygiene reasons once unsealed.
Where cancellation rights apply, refunds will be handled in accordance with the applicable consumer law.
These legal rights exist independently of SadShirtClub's voluntary 30-day return policy.
Refunds
We'll let you know once your return has been received and assessed.
If a refund is due, it will normally be issued to your original payment method. Depending on your bank or payment provider, it may take additional time for the money to appear in your account.
Where statutory cancellation rights apply, refunds will be made within the timescales required by law. For UK distance-sale cancellations involving returned goods, this will generally be within 14 days of receiving the returned goods or evidence that they have been sent back, whichever occurs first.
Where required by law, eligible standard outbound delivery charges will also be refunded.
If you believe a refund is overdue, contact thesadshirtclub@gmail.com with your order details.
Questions About a Return?
Email thesadshirtclub@gmail.com before sending anything back.
Because SadShirtClub uses different fulfilment methods depending on the product and destination, do not return an item to an address found on packaging or elsewhere unless we've confirmed that return address with you first.
We'll tell you where it needs to go.
Nothing in this Return & Refund Policy limits or excludes any statutory consumer rights that apply to your purchase.